Processing Time

All orders are processed within 5–7 business days (Monday-Friday, excluding holidays).

For custom and made-to-order units, please allow additional time for our artisans to craft your perfect piece.

Shipping Options

Important Information

• • Shipping costs are calculated at checkout based on weight, destination, and shipping method
• • Tracking information will be sent once your order ships
• • Please ensure your shipping address is correct — we cannot be responsible for delays due to incorrect information
• • International customers are responsible for any customs fees, duties, or taxes
• • In case of unexpected delays, we will proactively contact you
• • For returns, please refer to our Returns & Exchanges Policy below
• • If your package is lost or damaged in transit, we will assist you, but cannot be held liable for carrier errors

Our Policy

For hygiene reasons, we do not accept returns or exchanges on wigs and hair extensions once they have been shipped.

We implement this policy to protect all our customers and maintain the highest standards of product sanitation and quality.

Exceptions

How to Request an Exception

• 1 Contact us within 3 days of receiving your order
• 2 Provide details and photos of the issue
• 3 Items must be unused, unaltered, and in original packaging
• 4 We will review and provide a solution (replacement or store credit)